Customer Care & Operational Support for Growing Businesses
Helping founders step out of the inbox and back into growth
I provide ongoing support across customer care and operations, with flexible monthly hours so you can get the help you need without overcommitting.
I work with founders who have outgrown doing everything themselves, but aren’t quite ready for a full-time hire. Helping take day-to-day tasks off your plate so you can focus on growing your business.
How I support you and your business
How I support your business day-to-day:
Managing your customer inbox and enquiries
Ensuring responses are timely, consistent, and aligned with your brand.Supporting day-to-day operations and backend tasks
Helping keep things moving behind the scenes without everything falling back on you.Keeping systems organised and running smoothly
Bringing structure to the parts of your business that can quickly become overwhelming.Providing consistent, reliable support as you grow
Offering ongoing support you can depend on as your business evolves.
How we’ll work together
I offer flexible monthly support, so you can choose the level of support that fits your business.
10 hours per month
20 hours per month
40 hours per month
Need something lighter? Feel free to reach out - I’m always happy to chat through what might work for you!
I support growing ecommerce brands behind the scenes, managing customer care and operations so things run smoothly without the constant overwhelm.
From managing your inbox to bringing structure to your backend systems, I’m here to create space for you to focus on scaling your business.
A little about Eve
Client Testimonials
“I hired Eve to manage the customer service inbox for my rapidly growing business, Calm Over Chaos. While I initially chose her for her strong customer service background, it quickly became clear that she brought far more to the role than expected.
Working within a startup environment often means adapting quickly and stepping into different areas at short notice, and Eve has consistently done this with ease and enthusiasm. Over the past five years, she has supported not only customer service, but also email marketing, website development, social media, live streams, product development, subscription management, human relations, and even rolled up her sleeves to get stuck in and help with picking and packing during particularly busy campaigns.
Her proficiency across platforms such as Shopify, TikTok Shop and Meta has played a key role in helping us scale smoothly and efficiently. Eve has a rare ability to keep everything running seamlessly in the background - I often say you know she’s doing a great job because you don’t even notice it being done - everything just works.
Her reliability, adaptability and breadth of skills are genuinely exceptional. I have no doubt she would be an asset to any team, whether in a growing startup or a more established business.”
— Millie, Calm Over Chaos Ltd
“Working with Eve has genuinely changed the way I run my business.
Before she came in, I was constantly in my inbox - replying to emails late at night, trying to stay on top of customer queries, and feeling like I could never properly switch off. It was taking up so much of my time and energy.
Since Eve has taken over, everything just runs seamlessly in the background. Customers are looked after, issues are handled properly, and everything is kept consistent with our brand - without me having to think about it.
It’s taken a huge weight off my shoulders and given me the space to actually focus on growing the business again. I honestly don’t know how I managed before.”
— OB Marketing
“Working with Eve has genuinely been a lifesaver for my business. Customer service is something I’ve always found challenging and time-consuming, but she stepped in and completely transformed that side of things for me.
She handles every interaction with professionalism, patience, and grace, even when dealing with the most difficult customers. It gives me real peace of mind knowing that my customers are being taken care of.
Eve is also incredibly adaptable and easy to work with. She picks up new tasks quickly, is always willing to learn. I couldn’t recommend her more highly to anyone looking for reliable and capable support.”
— Ramona, Rani&Co
Contact me!
Feeling burnt out and desperate to get your work-life balance back? I’m here to take you to Eden. Fill out some info, and I’ll be in touch. I can’t wait to hear from you!
